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Shipping policy

At Exotic Wood Zone, getting your order to you quickly and safely is our priority. Please review the details of our shipping and delivery process below.

Processing & Handling Times

  • Standard orders of in-stock items are shipped within 3 business days after payment is received.

  • During promotions or sales, processing time may extend up to 5 business days.

  • Expedited orders ship the same or next business day (depending on the time the order is placed) when expedited shipping is selected and paid for.

Carriers We Use

We ship via:

  • USPS (United States Postal Service)

  • UPS

  • Other reliable carriers offering competitive rates

Large orders may be shipped via LTL (Less-than-Truckload) freight carriers such as UPS Freight or Conway. Freight shipments are palletized, secured, and wrapped for protection. Unless a lift-gate service is scheduled, customers are responsible for unloading freight deliveries.

Order Tracking

When your order ships, you will receive a tracking ID from the carrier. Tracking updates may take up to 24 hours to appear online.

Shipping Rates

  • Shipping costs are calculated based on weight, size, and destination.

  • You will see the shipping cost before completing your order at checkout.

  • If you do not agree with the rate shown, you may cancel before finalizing the purchase.

Free Shipping
We offer free shipping on orders over $199 within the continental U.S.
Exclusions apply: lumber, live edge slabs, and shipments to Alaska, Hawaii, Puerto Rico, or international addresses.

Back Orders

If an item is on backorder, we will:

  • Ship the items currently in stock.

  • If an item becomes unavailable after an order is placed, the full product amount will be refunded to the customer using the original payment method.

  • If an item cannot be restocked promptly, we will contact you to offer alternatives or issue a refund.

Domestic Shipping Policy

  • Orders placed before 3:00 PM EST ship within 3 business days (if in stock).

  • Orders placed after 3:00 PM EST are processed the next business day.

  • Payment must be made in full before shipping.

  • We accept VISA, MasterCard, Discover, American Express, PayPal, Amazon Pay, Google Pay, and Shop Pay.

We carefully hand-pack every order using cardboard, stretch wrap, filament tape, and protective packaging to ensure items arrive safely and damage-free.

International Shipping Policy

  • We comply with all applicable international trade laws, customs regulations, and documentation requirements.

  • Additional customs duties, taxes, or brokerage fees may be due upon delivery and are the responsibility of the customer.

  • We partner with reputable carriers experienced in handling international shipments of wood products to ensure smooth delivery.

  • All shipments are packaged securely to protect against moisture, shock, and transit damage.

Questions?

If you have any questions about shipping, delivery times, or special requests, please reach out to us:

📧 Email: info@exoticwoodzone.com
📞 Phone: 314-784-5845

We strive to provide the fastest, safest, and most reliable shipping experience possible.