Privacy policy

Thank you for visiting Exotic Wood Zone. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website. By using our site, you agree to the practices outlined in this policy.

Information We Collect

When you place an order or interact with our website, we may collect the following personal information:

Name
Shipping and billing address
Email address
Phone number

We collect this information solely for business purposes such as processing your order, providing customer support, and improving your shopping experience.

Payment Information:
We do not collect or store your credit card or PayPal details. All payments are processed securely through trusted third-party payment gateways (e.g., PayPal, Shopify Payments).

How We Use Your Information

Your personal information may be used to:

Process, ship, and fulfill orders
Contact you regarding orders, inquiries, or issues
Provide customer service and support
Improve our website, products, and services
Prevent fraudulent transactions and comply with legal obligations
Send occasional updates, promotions, or product recommendations (you may unsubscribe anytime)

We never sell or rent your personal information to third parties.

Marketing Communications

Email Marketing
By subscribing to our email notifications, you agree to receive promotional emails about Exotic Wood Zone products and services. Consent to receive marketing emails is not a condition of purchase.

You can opt out anytime by clicking the “unsubscribe” link in our emails.

SMS Marketing
If you opt in to SMS marketing, we may use your information to send you:

Order notifications (including abandoned cart reminders)
Promotional offers
Requests for reviews

We will not share your opt-in data with third parties, except with trusted messaging partners for the purpose of operating our text messaging program.

Cookies

Our website uses cookies to:

Keep track of items in your cart
Recognize abandoned checkouts (for cart reminder messages via email or SMS)
Improve website performance and personalization

You may choose to disable cookies through your browser, but some site features may not function properly.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or electronic storage is completely secure, and we cannot guarantee absolute security. By using our website, you acknowledge and accept these risks.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and material changes will be highlighted. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

📧 Email: info@exoticwoodzone.com
📞 Phone: 314-784-5845