Terms & Conditions

Orders & Payment

Once you’ve placed your order at Exotic Wood Zone (‘We’), payment is due in full before an order is shipped. We accept all forms of payment through PayPal, Google Pay, Amazon Pay and Shop Pay. We want our customers to be comfortable and secure with their payment through these globally accepted payment platforms.
For bulk orders we will send an invoice for payment through PayPal. Shipping takes place on receipt of full payment from our customers.
Exotic Wood Zone strives to ship your packages in a fast and cost-effective manner. We use the UPS and USPS as our primary carriers.
Return Policy

All returns must be received in the same condition as were shipped to you.
No items will be accepted if it has been altered in any way such as cut, turned, planed, damaged or stained.
If you are not satisfied you must notify us within 5 business days after receipt of your material. Please contact us and you may return your order in the same condition it was shipped within 15 days of receipt of merchandise.
Return shipping is paid by the customer. You can request a full refund on returned merchandise or seek a credit for future purchase.

By subscribing to Exotic Wood Zone's text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.