Returns, Refunds & Exchanges Policy
At Exotic Wood Zone, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
How to Return an Item
You may return items within 60 days of purchase. To be eligible for a return, items must be unused, unaltered, and in their original condition.
Return Process:
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Email us at info@exoticwoodzone.com to request a return.
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We’ll reply with approval and provide a prepaid return shipping label and tracking number.
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Do not ship items before receiving our return label. This helps ensure fast, smooth processing.
Return Address:
M/S Exotic Wood Zone
1701 Macklind Ave, Suite 400
St. Louis, MO 63110
Return Exceptions
We cannot accept returns on:
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Used or altered items (e.g., cut, sanded, planed, finished wood)
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Custom orders
In special situations, exceptions may be made at our discretion. We aim to work with each customer to find a fair solution.
Refunds
Once we receive your return, we’ll issue a refund (shipping fee not applicable) within 3 - 5 business days.
No restocking fees apply.
Need an update on your return? Mail us anytime at info@exoticwoodzone.com, we’re always happy to help.
Exchanges
Exchange requests are handled case by case. Contact us and we’ll work with you to find the best solution to make sure you're fully satisfied.
"At Exotic Wood Zone, happy customers are our finest grain."
